Refund policy

Return & Refund Policy

Last Updated: August 1, 2026

At Veet.pk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is unused, unopened, and in its original packaging.

  • You provide your order number or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or refunds for:

  • Opened or used perfumes.

  • Products with broken seals or damaged packaging caused after delivery.

  • Products damaged due to misuse or improper storage.

  • Clearance, promotional, or sale items (unless received damaged or incorrect).

  • Gift cards or promotional vouchers.

3. Damaged or Incorrect Orders

If you receive a damaged, leaking, defective, or incorrect product, please contact us within 48 hours of delivery.

To process your request, please provide:

  • Your order number.

  • Clear photos or videos of the product and packaging.

  • A brief description of the issue.

Once verified, we will arrange a replacement or full refund.

4. Exchange Policy

Products may be exchanged only if:

  • The wrong item was delivered.

  • The product is defective or damaged upon arrival.

Exchanges are subject to stock availability.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed within 5–7 business days.

  • Cash on Delivery (COD) orders will be refunded via bank transfer or mobile wallet.

  • Online payments will be refunded to the original payment method where applicable.

Please note that your bank or payment provider may take additional time to reflect the refund.

6. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), Veet.pk will cover the return shipping cost.

  • If the return is requested for any other approved reason, the customer will bear the return shipping charges.

7. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled and will follow the return policy after delivery.

8. How to Request a Return

To initiate a return or exchange, please contact our customer support with:

  • Order Number

  • Full Name

  • Contact Number

  • Reason for Return

  • Supporting Photos (if applicable)

Our support team will respond within 24–48 business hours.

9. Contact Us

For any questions regarding returns or refunds, please contact us through our official customer support channels.

Thank you for shopping with Veet.pk. We appreciate your trust and strive to provide the best shopping experience possible.